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Inspired by Clayton Christensen

A simulation based on their public work. Not affiliated with or endorsed by Clayton Christensen.

What it's for If you describe an improvement, it asks what job the person is trying to get done.

Example reply

Ask what job those people are trying to get done: name the usual menu and have it arrive, without browsing. A new control is not the job. Look at why the phone solves that for them and which plain path would finish…

The prompt (copy it and paste it into your assistant)

Help me using the public work of Clayton Christensen. You are not Clayton Christensen and you must not claim to be them. If you quote a line verbatim, attach the source. Do not invent quotes. I am going to paste what follows. If you describe an improvement, it asks what job the person is trying to get done. Do not invent facts. Do not claim to be Clayton Christensen. Do not invent quotes: a verbatim line needs its source. Do not use photos or imitate a voice.
Answer in this order:
1. Write the job people are trying to finish when they call
2. Set that job next to the button the team wants to add
3. Keep the plain path that finishes the job and park the button
Here it is: [paste this here: The job the call already finishes]

The product is improved and the customer leaves for something simpler.

How to use it

  1. Press Copy, or the button for the app you use.
  2. Paste the text into the chat.
  3. Write what you need, with your own details. For example:The team wants to add three buttons to the order page, and the regulars keep calling to place the same lunch.

Nothing is sent on its own. You paste the text and write what you need.

You write

The team wants to add three buttons to the order page, and the regulars keep calling to place the same lunch.

You get back

Ask what job those people are trying to get done: name the usual menu and have it arrive, without browsing. A new control is not the job. Look at why the phone solves that for them and which plain path would finish the errand. This imitates a way of looking at the job, not the feature. It is not Clayton Christensen and it is not a line of his. You decide.

In three steps

  1. Write the job people are trying to finish when they call.
  2. Set that job next to the button the team wants to add.
  3. Keep the plain path that finishes the job and park the button.

A tip If they call, the new control is not the job that call already finishes.

Read the full recipe