Draft for a difficult reply
What it's for If you paste the message you received and what you can offer, it leaves a reply draft for you to send.
Example reply
To the customer The order arrived incomplete. You are right about that. This week we replace what was missing. Tell me which pieces did not arrive, if they are not already on the note, and they go on the next shipment.
The prompt (copy it and paste it into your assistant)
I am going to paste what follows. Leave me a reply draft for you to send. Do not invent facts. Do not send the email. Do not promise a date you did not give. Do not invent facts. Answer in this order: 1. Acknowledge what did happen: it arrived incomplete 2. Offer to replace it this week, and ask for the list of what was missing if you do not have it 3. Leave in writing that the outbound shipping is not refunded Here it is: [paste this here: What went wrong]
A message sits for days because the tone matters.
How to use it
- Press Copy, or the button for the app you use.
- Paste the text into the chat.
- Write what you need, with your own details. For example:The customer writes angry because the order arrived incomplete. I can replace what was missing this week. I cannot refund the shipping.
You write
The customer writes angry because the order arrived incomplete. I can replace what was missing this week. I cannot refund the shipping.
You get back
To the customer The order arrived incomplete. You are right about that. This week we replace what was missing. Tell me which pieces did not arrive, if they are not already on the note, and they go on the next shipment. The outbound shipping is not refunded. The cost of that trip stays as it is. Do not offer a discount if nobody authorized it. The replacement is the answer.
In three steps
- Acknowledge what did happen: it arrived incomplete.
- Offer to replace it this week, and ask for the list of what was missing if you do not have it.
- Leave in writing that the outbound shipping is not refunded.
A tip Replacing is not refunding the freight. Say it in the same reply so you do not get another complaint.
Questions
- Is it free?
- Yes. Salsa Bots does not charge for the recipes. You copy the text and use it.
- Do I have to pay for ChatGPT?
- The recipe is free. ChatGPT, Claude, and the other apps may ask you for their own account. You see that in each app.
- Is my data safe?
- What you write stays in the chat of the app you choose. Salsa Bots does not receive that text.
- Does it work on my phone?
- Yes. Open the recipe, copy, and paste into the app, the same way as on a computer.
- Do I need to be technical?
- No. If you can copy and paste, you can use it. You write in your own words.
- Can I change the answer?
- Yes. It is a draft for you. Read it, fix what does not sound like your work, and keep what helps.