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Shipment incident
A parcel does not arrive and the story changes in every message.
If you describe what happened, the tracking number, and the time, it can leave an incident report. It does not open the claim.
How to use it
- Press Copy, or the button for the app you use.
- Paste the text into the chat.
- Write what you need, with your own details. For example:Tracking 4581 did not arrive. The customer says nobody was there at 2, which was the window. The box is still at the depot.
You write
Tracking 4581 did not arrive. The customer says nobody was there at 2, which was the window. The box is still at the depot.
You get back
Shipment incident - Tracking 4581 did not arrive. - The customer says nobody was there at 2, which was the window. - The box is still at the depot. This is what your note comes to. Change it if something is not from your day.
In three steps
- Tell it about "Shipment incident" in your own words, the way you would tell a coworker.
- Read what comes back and change any figure or name you did not say.
- Keep it with the parcel or in the route folder.
A tip. Copy the tracking number, the time, and the address as they are.