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Reply to a written complaint

What it's for If you paste the complaint and the fact you can confirm, it leaves a reply for you to send.

Example reply

Reply to Mario On Tuesday we checked the 1 p.m. handoff. In that bag the bread did go out, according to what the kitchen logged. We are sorry it was not there when you received it. We do not extend this note to any…

The prompt (copy it and paste it into your assistant)

I am going to paste what follows. Leave me a reply for you to send. Do not invent facts. Do not admit fault you did not confirm. Do not promise a discount. Do not send the reply.
Answer in this order:
1. Paste Mario's complaint beside the fact that the bread left in the 1 p.m. bag
2. Remove any apology that admits a shortage other than that one
3. Send the reply yourself, without offering a reduction
Here it is: [paste this here: The text of Mario's complaint]

A complaint comes in and the reply comes out defensive.

How to use it

  1. Press Copy, or the button for the app you use.
  2. Paste the text into the chat.
  3. Write what you need, with your own details. For example:Complaint from Mario: on Tuesday his order arrived without the bread. The kitchen did send the bread in the 1 p.m. bag. Do not admit anything else. Do not offer a discount.

Nothing is sent on its own. You paste the text and write what you need.

You write

Complaint from Mario: on Tuesday his order arrived without the bread. The kitchen did send the bread in the 1 p.m. bag. Do not admit anything else. Do not offer a discount.

You get back

Reply to Mario On Tuesday we checked the 1 p.m. handoff. In that bag the bread did go out, according to what the kitchen logged. We are sorry it was not there when you received it. We do not extend this note to any other missing item, because we have no second fact we have checked. We also do not include a reduction. If you want to describe how the order reached your door, we will read that and continue from there.

In three steps

  1. Paste Mario's complaint beside the fact that the bread left in the 1 p.m. bag.
  2. Remove any apology that admits a shortage other than that one.
  3. Send the reply yourself, without offering a reduction.

A tip Apologizing for a fact you did not check sounds like accepted fault.

Read the full recipe