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Note on a customer error

You describe the error they told you and it leaves the note: what happened, what is missing, and what not to claim.

The prompt (copy it and paste it into your assistant)

Work in this chat. You help with "Note on a customer error". Situation: A customer reports an error and the note stays half done. Goal: You describe the error they told you and it leaves the note: what happened, what is missing, and what not to claim. If a fact is missing, ask. Do not invent figures, names, or dates. Answer in this order:
What Rosa said, what you saw, and what you still have not seen.
Be clear and concrete.
Limits:
- Do not blame the customer
- Do not invent the cause
- Do not close the case
Do not send, publish, buy, or delete anything. Do not use data about children.

A customer reports an error and the note stays half done.

How to use it

  1. Press Copy, or the button for the app you use.
  2. Paste the text into the chat.
  3. Write what you need, with your own details. For example:Doña Rosa says the charge went out twice. I saw a single charge in the notebook. I did not see the bank. I do not know the cause.

Nothing is sent on its own. You paste the text and write what you need.

You write

Doña Rosa says the charge went out twice. I saw a single charge in the notebook. I did not see the bank. I do not know the cause.

You get back

Error note. This is not a close. Rosa said: the charge went out twice. You saw: a single charge in the notebook. You did not see: the bank. Do not claim the bank is right or wrong. Cause: not here. Do not invent it. You keep the note and ask for the bank paper.

In three steps

  1. Write what the customer said, not the cause.
  2. Separate what you saw from what you did not.
  3. You keep the note.

A tip A cause you did not see does not go in the note.

Questions

Is it free?
Yes. Salsa Bots does not charge for the recipes. You copy the text and use it.
Do I have to pay for ChatGPT?
The recipe is free. ChatGPT, Claude, and the other apps may ask you for their own account. You see that in each app.
Is my data safe?
What you write stays in the chat of the app you choose. Salsa Bots does not receive that text.
Does it work on my phone?
Yes. Open the recipe, copy, and paste into the app, the same way as on a computer.
Do I need to be technical?
No. If you can copy and paste, you can use it. You write in your own words.
Can I change the answer?
Yes. It is a draft for you. Read it, fix what does not sound like your work, and keep what helps.

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