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A hard reply
A message sits for days because the tone matters.
If you paste the message you received and say what you can actually offer, it can leave a reply draft. You send it.
How to use it
- Press Copy, or the button for the app you use.
- Paste the text into the chat.
- Write what you need, with your own details. For example:The customer writes angry because the order arrived incomplete. I can replace what was missing this week. I cannot refund the shipping.
You write
The customer writes angry because the order arrived incomplete. I can replace what was missing this week. I cannot refund the shipping.
You get back
A hard reply - The customer writes angry because the order arrived incomplete. - I can replace what was missing this week. - I cannot refund the shipping. This is what your note comes to. Change it if something is not from your day.
In three steps
- Tell it about "A hard reply" in your own words, the way you would tell a coworker.
- Read what comes back and change any figure or name you did not say.
- Read it quietly and share it only when it sounds like what was actually said.
A tip. If a name is not in your notes, do not add it later.