Sort the customer messages that actually need a reply today
This prompt helps you with this: It splits the pile of messages into three groups: reply, wait, and noise.
Works with any AI
The prompt (copy it and paste it into your assistant)
Help me sort these customer messages. I run the shop and you classify them. Make three groups: needs a reply today, can wait, and asks for nothing. In the first group, if the note already contains the answer, write a one or two line draft. If it does not, leave the draft blank and write the question that is missing. Do not send anything. Messages: [paste the messages here, as they arrived]
What it's for
It splits the pile of messages into three groups: reply, wait, and noise.
What you get Three lists and, when the answer is already in the note, one draft per message.
How to use it
- Copy the prompt.
- Paste your details into the brackets.
- Review the result before you use it.
Example result
One asks if the order already left. Another sends a sticker. Another says the part arrived damaged.
Reply today - Order: we still need to say if it left. Draft blank. - Damaged part: we still need to know which. Draft blank. Can wait - None. Asks for nothing - The sticker. This stays with you so you can correct it before anyone else sees it. I did not send it.
A tip If you do not know the answer, do not invent it in the draft.
Questions
- What is this prompt for?
- It splits the pile of messages into three groups: reply, wait, and noise.
- What result do I get?
- Three lists and, when the answer is already in the note, one draft per message.
- What details do I paste?
- Messages as they arrived. What you already answered, if it is in the note. Nothing from other threads